Order Help
Include your order number and tell us what you would like us to check.
Contact
Customer care
We’re here to help.
Tell us what you need and include your order number when relevant. Clear details help us answer more quickly.
Shipping Help
For tracking or delivery concerns, include the delivery postcode and any carrier update.
Returns Help
Contact us before sending anything back so we can confirm the right next step.
Product & Sizing Help
Send the product name or link and the measurement or material you want to check.
For a product issue
Please include your order number, a short description and clear photographs. Keep the item and packaging until we reply.
Returns address
Contact us before returning.
Approved returns should be sent to:
Toku LONDON Returns
9 Surrey Cloisters
Kings Road, Farncombe
Godalming, Surrey
GU7 3HU
United Kingdom
Please do not send returns to our registered office unless we specifically instruct you to do so.
Business information
Toku LONDON
A trading name of Girlevik Limited.
Company number: 14963488
Registered in England and Wales
Registered office
6 Hill View Studios
160 Eltham Hill
London
SE9 5EA
United Kingdom
The registered office is our legal company address and is not the standard customer returns address.
Response times
We aim to respond as soon as reasonably possible during normal working days: Monday to Friday, excluding public holidays in England.
Send us a message
Contact Information
- 6 Hill View Studios, 160 Eltham Hill, London, SE9 5EA, United Kingdom
- contact@tokulondon.com
Opening hours
Monday to Friday, excluding public holidays in England.